Data Protection Notice
Effective date: Last reviewed 27th of September 2024
At EPT Clinic, we are committed to protecting your personal data and ensuring that your privacy is respected. This Data Protection Notice explains how we collect, use, and safeguard your personal data when you visit our website, www.eptclinic.ie, or engage with our services. This notice also explains your rights under the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018.
By using our website and services, you agree to the collection and use of your personal data as outlined in this notice.
Who We Are
EPT Clinic provides a range of therapeutic services and assessments. We are committed to protecting the privacy of individuals who interact with us. As a data controller, we are responsible for ensuring that any personal data we collect is processed in line with GDPR and other applicable legislation.
Personal Data We Collect
We may collect the following personal data when you interact with our website or services:
- Contact Details: Names, email addresses, dates of birth, phone numbers, and postal addressed when you contact us or make an enquiry.
- Service Information: Information provided when booking appointments or accessing our services, such as details relevant to assessments or therapeutic services.
- Health Information: If you engage in our clinical services, we may collect sensitive personal data, such as medical history or psychological information. This is classified as special category data and is treated with the highest level of confidentiality.
- Payment Information: Data necessary to process payments, such as bank or card details.
- Website Usage Information: IP address, browser type, and other data collected via cookies to enhance your browsing experience (see our Cookie Policy for more details).
How We Use Your Personal Data
We collect and process your personal data for the following purposes:
- To Provide Services: To book and manage appointments, provide therapeutic services, and issue assessments.
- To Communicate: To respond to your queries, requests, or concerns and keep you updated about our services.
- To Process Payments: To manage billing, payments, and refunds.
- To Improve Our Website: To understand how visitors use our website and improve functionality and user experience.
- Legal Obligations: To comply with applicable laws, including health regulations and professional guidelines.
- For Marketing and Research Purposes: Your data helps us understand you, and we appreciate any feedback or reviews which you send us.
Lawful Basis for Processing
We process your personal data on the following lawful bases under GDPR:
- Consent: For specific purposes where you have given clear consent, such as when you subscribe to our mailing list or fill out a contact form.
- Contract: To fulfil our contractual obligations when you book our services.
- Legal Obligations: To comply with legal and regulatory requirements, including health-related reporting obligations.
- Legitimate Interests: To operate and improve our website and services, provided that your rights and freedoms are not overridden.
Sharing Your Personal Data
We may share your personal data with trusted third parties, such as:
- Service Providers: Companies that help us deliver our services, such as IT support, payment processors, or clinical consultants.
- Regulatory Bodies: Where required by law or to comply with legal obligations.
- With Your Consent: We will only share your health or sensitive data with third parties with your explicit consent, or where it is necessary for your treatment.
- We ensure that any third parties we work with process your personal data in line with GDPR and apply appropriate safeguards to protect your information.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Health data will be retained for the period required by law or medical guidelines.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data and obtain a copy of it.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request the deletion of your personal data under certain circumstances.
- Right to Restriction: You can ask us to restrict the processing of your data.
- Right to Object: You can object to the processing of your data in certain cases, such as for marketing purposes.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another controller.
- To exercise your rights, please contact us at the details provided below.
Security of Your Personal Data
We take the security of your data seriously and implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. This includes encryption, secure servers, and restricted access to sensitive data.
Use of Cookies
Our website uses cookies to improve your experience and analyse website traffic.
Changes to This Notice
We may update this Data Protection Notice from time to time. Any changes will be posted on this page, and we encourage you to review this notice regularly.
Contact Us
If you have any questions about this Data Protection Notice or wish to exercise your rights, please contact us:
Email: [email protected]
Phone: 056-7771383
Postal Address: Unit B&C, 2nd Floor, Block B, The Smithlands Centre, Waterford Road, Loughboy, Kilkenny R95 FA0W
For more information about your data protection rights, you can contact the Data Protection Commission at www.dataprotection.ie or by calling +353 57 868 4800.
Contact Us
If you have any questions, concerns or complaints about this GDPR Data Protection Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: www.eptclinic.ie
- By phone number: 00353 56 7771383
- By mail: EPT Clinic Ltd., Block B, Floor 2, The Smithland Centre, Waterford Rd, Loughboy, Kilkenny, R95 E44N, Ireland
